How might we relieve the breast engorgement pain of new moms anytime & anywhere and empower them through a more positive post-partum experience?
Soothing Breastfeeding Pains & Easing Maternity Journey
Health & Wellbeing | Feminine Product | Interactive Product Design | User Research | Arduino | Prototyping
Role
Individual Researcher & Designer
Timeline
Mar. — Oct. 2023
Health & Wellbeing Workshop
Supervisor
Crystal Wang (Philips Experience Design)
Methods
Digital Ethnography
Experience Map
Persona
Empathy Map
Causal Layered Analysis
Systematic Cluster Analysis
Literature Review
Market Research
Sketch
Prototyping
Tools
Figma
SPSS
Rhino
Keyshot
Photoshop
3D Printing
Arduino
Overview
01
Problem
How might we relieve the breast engorgement pain of new moms anytime & anywhere and empower them through a more positive post-partum experience?
Solution
Adaptable to breast size change
During the breastfeeding period, moms can experience huge increase in breast size change. The petal structure allows adaptation to varying breast size, ensuring every mom could have a comfortable wearing experience.
No more worry about leaked milk wetting your cloth
The stamen layer can provide the nipples a dry and comfortable environment by leading the leaked milk to a tiny storage place, saving moms from the embarrassment of leaked milk.
Integration of acupoint massage and intersective cold/hot compress
With SoothEase, moms no longer need to wait for the long cooling or heating process of traditional compress bags or the busy lactation to come.
Contactless gesture interaction
Contactless gesture interaction achieved through IR sensors overcomes the privacy inconvenience. No need to touch your bra—with a single gesture in front of it, moms can switch from the recommended modes to get immediate relief.
Context
02
Diachronic Context
When the One-Child generation meets Three-Child policy...
The current main force of potential childbearing were mostly born in the 1990s, a period of time when the Only-Child Policy was strictly executed. The policy has complicated impacts, but one major positive effect was that generally girls were guaranteed more resources. Since they became the only child in their family, they were expected to make a career “like a son”. Therefore, when they grew up, they confusingly found that all that were expected for them became marriage and motherhood, whose hinderance to their career was deliberately neglected.
Synchronic Context
Trend analysis: Growing awareness of motherhood penalty
Causal Layered Analysis
User Research
03
Research Plan
Digital Ethnography
Why this method?
The invisibility of the researcher guarantees access to natural output of target users, which makes the results more referential.
Digital communication carries much more information than traditional media, which allows a more holistic deeper understanding of target users.
Target group
Platform choice
Abundant high-quality user-generated content: 200m monthly active users, 43m posters, Chinese counterpart of Instagram
Matching user groups: 72% post-90s users, 50% users in the first/second-tier city, 70% female users, mothers as one of the seven core user persona
Ethics
Obey the relevant platform regulations
Confine observation to open public content
Remove sensitive personal information in analysis
Persona + Empathy Map
Exhausted new mom struggling with the transition of motherhood roles
Maternity Experience Map
Post-partum period tend to be more painful
What does one have to experience to become a mom? Based on insights from digital ethnography, I sorted out a detailed maternity experience map of the complicated and trivial maternity journey from making pregnancy plans to end of post-partum period.
The post-partum period is much painful. Before giving birth, despite the inconvenience and physical reactions, anticipation for the baby can give mom power and happiness. However, after giving birth, she has to face the brutal reality. The real challenges of mothering, however common, are difficult to learn without experiencing. When brutally facing all these challenges on their own, they can develop severe existential anxiety about motherhood.
Systematic Cluster Analysis
To reveal the innate pattern of the pain points, I conducted systematic cluster analysis. The relatedness between each point was determined on a 1-5 scale. The data was analyzed on SPSS, and the results was visualized through Bertifier matrix and dendrogram.
Group 1 was general physical and social pains that covered too many things without a clear focus. Group 3 focused on breastfeeding challenges, the direct, embodied experience of moms and a direct cause of Group 2, overburden & mental suffer centered on motherhood penalty systematic social problem. Therefore, the breastfeeding challenges in Group 3 became the primary focus.
Medical & Market Research
Breast engorgement: Abundant medical solutions v.s. Limited market choices
Despite the abundant solutions that were recorded in medical studies, current market choices were limited. Breast pumps, the most popular choice, are not targeting at breast pains, only serving as an alternative. Cold packages need to be prepared for hours in the refrigerator, and it's highly likely that it is not ready when you need to use it. Professional lactation service can be effective but expensive, requiring reservation in advance.
Design Challenge
How might we relieve the breast engorgement pain of new moms anytime & anywhere and empower them through a more positive post-partum experience?
effective alleviation of pains
convenient to use anytime & anywhere
satisfy the specific needs of new moms
Design & Prototype
04
Design Principles
Inclusive
adapting to changes in breast shape of breastfeeding mothers
Safe
preventing bacteria, guaranteeing safe and hygienic
Comfortable
gentle in appearance, comfortable to wear, and easy for mothers to accept
Convenience
can better solve the problem of breast engorgement and achieve worry-free
Mood Board + Sketches
Concept Map
Cardboard Prototype
In the initial prototyping stage, my primary focus was on achieving a comfortable form. I used various discarded shipping boxes to iterate on the form, which was a cost-effective way for trial and error, and environmental-friendly at the same time.
The product would contain two parts, a petal part and stamen part. The petals can fit breasts of different sizes and shapes through the axis connected to the main body. The stamen can protect the fragile nipple from friction with fabrics while collecting the leaked milk to keep breasts.
3D Prototype
Based on the cardboard models, I iterated on form of the single-sided product in Rhino, simplifying the petal part and elaborating on the stamen part. I rendered it in Keyshot and 3D printed it. The material of petal part would be frosted Silica Gel with shore hardness at 50 in the color of light orange pink, and the stamen part would be frosted white Silica Gel with shore hardness at 35.
Tech Prototype
Contactless gesture interaction through Infrared Sensors
To achieve pain relief anywhere and anytime, contactless gesture interaction would be a good choice. It allows immediate control to alleviate discomfort, ensuring privacy and avoiding awkwardness.
Since the final product form is a wearable device, camera-based gesture recognition are not suitable due to privacy concerns. Gesture interaction supported by radar waves, like Project Soli by Google, is an attractive choice, but there is no access to the chip. Therefore, infrared sensors like APDS-9960, which is cheap, effective, and available on Arduino, becomes the final choice.
Takeaways
05
01
Care, and make an impact to the world
At the very beginning, I had many hesitations and thoughts. I didn't know if maternity experience was a good topic for me; I was too young to have relevant experiences and I might not choose to have children in the future.
But in the process, I began feeling proud for choosing this topic. Maternity is one of the commonest experience for people, yet it was so hard, so painful, so prevalent yet so underdiscussed. We praise its greatness for centuries while deliberately keeping silent about the prices. Motherhood should not be a penalty, and I'm glad I had the chance to explore the possibilities to make a difference.
02
Cross-disciplinary methods bring new perspectives
For this project, I adopted methods that were uncommon in UX design. Yet borrowing a perspective from other disciplines brought new perspectives to gain in-depth insights. On selection of methodology, it's good to keep an open mind to diverse methodologies, and choose the one that suits your research goal most.