Soothing Breastfeeding Pains & Easing Maternity Journey

Health & Wellbeing | Feminine Product | Interactive Product Design | User Research | Arduino | Prototyping

Role

Individual Researcher & Designer

Timeline

Mar. — Oct. 2023
Health & Wellbeing Workshop

Supervisor

Crystal Wang (Philips Experience Design)

Methods

Digital Ethnography
Experience Map
Persona
Empathy Map
Causal Layered Analysis
Systematic Cluster Analysis
Literature Review
Market Research
Sketch
Prototyping

Tools

Figma
SPSS
Rhino
Keyshot
Photoshop
3D Printing
Arduino

Overview

01

Problem

How might we relieve the breast engorgement pain of new moms anytime & anywhere and empower them through a more positive post-partum experience?

Solution

Adaptable to breast size change

During the breastfeeding period, moms can experience huge increase in breast size change. The petal structure allows adaptation to varying breast size, ensuring every mom could have a comfortable wearing experience.

No more worry about leaked milk wetting your cloth

The stamen layer can provide the nipples a dry and comfortable environment by leading the leaked milk to a tiny storage place, saving moms from the embarrassment of leaked milk.

Integration of acupoint massage and intersective cold/hot compress

With SoothEase, moms no longer need to wait for the long cooling or heating process of traditional compress bags or the busy lactation to come.

Contactless gesture interaction

Contactless gesture interaction achieved through IR sensors overcomes the privacy inconvenience. No need to touch your bra—with a single gesture in front of it, moms can switch from the recommended modes to get immediate relief.

Context

02

Diachronic Context

When the One-Child generation meets Three-Child policy...

The current main force of potential childbearing were mostly born in the 1990s, a period of time when the Only-Child Policy was strictly executed. The policy has complicated impacts, but one major positive effect was that generally girls were guaranteed more resources. Since they became the only child in their family, they were expected to make a career “like a son”. Therefore, when they grew up, they confusingly found that all that were expected for them became marriage and motherhood, whose hinderance to their career was deliberately neglected.

Synchronic Context

Trend analysis: Growing awareness of motherhood penalty

Causal Layered Analysis

User Research

03

Research Plan

Digital Ethnography

Why this method?

  1. The invisibility of the researcher guarantees access to natural output of target users, which makes the results more referential.

  2. Digital communication carries much more information than traditional media, which allows a more holistic deeper understanding of target users.

Target group

Platform choice

  1. Abundant high-quality user-generated content: 200m monthly active users, 43m posters, Chinese counterpart of Instagram

  2. Matching user groups: 72% post-90s users, 50% users in the first/second-tier city, 70% female users, mothers as one of the seven core user persona

Ethics

  1. Obey the relevant platform regulations

  2. Confine observation to open public content

  3. Remove sensitive personal information in analysis

Persona + Empathy Map

Exhausted new mom struggling with the transition of motherhood roles

Maternity Experience Map

Post-partum period tend to be more painful

What does one have to experience to become a mom? Based on insights from digital ethnography, I sorted out a detailed maternity experience map of the complicated and trivial maternity journey from making pregnancy plans to end of post-partum period.

The post-partum period is much painful. Before giving birth, despite the inconvenience and physical reactions, anticipation for the baby can give mom power and happiness. However, after giving birth, she has to face the brutal reality. The real challenges of mothering, however common, are difficult to learn without experiencing. When brutally facing all these challenges on their own, they can develop severe existential anxiety about motherhood.

Systematic Cluster Analysis

To reveal the innate pattern of the pain points, I conducted systematic cluster analysis. The relatedness between each point was determined on a 1-5 scale. The data was analyzed on SPSS, and the results was visualized through Bertifier matrix and dendrogram.

Group 1 was general physical and social pains that covered too many things without a clear focus. Group 3 focused on breastfeeding challenges, the direct, embodied experience of moms and a direct cause of Group 2, overburden & mental suffer centered on motherhood penalty systematic social problem. Therefore, the breastfeeding challenges in Group 3 became the primary focus.

Medical & Market Research

Breast engorgement: Abundant medical solutions v.s. Limited market choices

Despite the abundant solutions that were recorded in medical studies, current market choices were limited. Breast pumps, the most popular choice, are not targeting at breast pains, only serving as an alternative. Cold packages need to be prepared for hours in the refrigerator, and it's highly likely that it is not ready when you need to use it. Professional lactation service can be effective but expensive, requiring reservation in advance.

Design Challenge

How might we relieve the breast engorgement pain of new moms anytime & anywhere and empower them through a more positive post-partum experience?

  • effective alleviation of pains

  • convenient to use anytime & anywhere

  • satisfy the specific needs of new moms

Design & Prototype

04

Design Principles

Inclusive

adapting to changes in breast shape of breastfeeding mothers

Safe

preventing bacteria, guaranteeing safe and hygienic

Comfortable

gentle in appearance, comfortable to wear, and easy for mothers to accept

Convenience

can better solve the problem of breast engorgement and achieve worry-free

Mood Board + Sketches

Concept Map

Cardboard Prototype

In the initial prototyping stage, my primary focus was on achieving a comfortable form. I used various discarded shipping boxes to iterate on the form, which was a cost-effective way for trial and error, and environmental-friendly at the same time.

The product would contain two parts, a petal part and stamen part. The petals can fit breasts of different sizes and shapes through the axis connected to the main body. The stamen can protect the fragile nipple from friction with fabrics while collecting the leaked milk to keep breasts.

3D Prototype

Based on the cardboard models, I iterated on form of the single-sided product in Rhino, simplifying the petal part and elaborating on the stamen part. I rendered it in Keyshot and 3D printed it. The material of petal part would be frosted Silica Gel with shore hardness at 50 in the color of light orange pink, and the stamen part would be frosted white Silica Gel with shore hardness at 35.

Tech Prototype

Contactless gesture interaction through Infrared Sensors

To achieve pain relief anywhere and anytime, contactless gesture interaction would be a good choice. It allows immediate control to alleviate discomfort, ensuring privacy and avoiding awkwardness.

Since the final product form is a wearable device, camera-based gesture recognition are not suitable due to privacy concerns. Gesture interaction supported by radar waves, like Project Soli by Google, is an attractive choice, but there is no access to the chip. Therefore, infrared sensors like APDS-9960, which is cheap, effective, and available on Arduino, becomes the final choice.

Takeaways

05

01

Care, and make an impact to the world

At the very beginning, I had many hesitations and thoughts. I didn't know if maternity experience was a good topic for me; I was too young to have relevant experiences and I might not choose to have children in the future.

But in the process, I began feeling proud for choosing this topic. Maternity is one of the commonest experience for people, yet it was so hard, so painful, so prevalent yet so underdiscussed. We praise its greatness for centuries while deliberately keeping silent about the prices. Motherhood should not be a penalty, and I'm glad I had the chance to explore the possibilities to make a difference.

02

Cross-disciplinary methods bring new perspectives

For this project, I adopted methods that were uncommon in UX design. Yet borrowing a perspective from other disciplines brought new perspectives to gain in-depth insights. On selection of methodology, it's good to keep an open mind to diverse methodologies, and choose the one that suits your research goal most.

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